Privacy Policy

Privacy policy

Welcome to S4TIVA.

S4TIVA (“us”, “we”, or “our”) operates (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to and explains how we collect, safeguard and disclose information that results from your use of our Service.

Information Collection and Use 

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

SERVICE means the website operated by s4tiva.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

We collect several different types of information for various purposes to provide and improve our Service to you. 

Types of Data Collected

In order to make a purchase at S4TIVA, we need the following information:

  • Name
  • Address
  • Phone
  • Email

We register personal data in order to process your order. Personal data is registered by S4TIVA and kept for five years, before we delete them. You will always be informed and asked for consent when personal data is collected from our website.

The owner of S4TIVA will have access to registered information.

The person in charge of data at S4TIVA is Jonas Østergaard.

We do not encrypt customer information.

We do not transmit customer information encrypted.

Information registered by S4TIVA will not be passed on or sold to third parties and we do not register sensitive personal information.

As registered with S4TIVA, you have the right to claim your information. These rights are given to you by GDPR.

Any inquiry regarding this matter should be directed at

Return policy

Reclamation right:
In the unfortunate event of any product irregularities, we will return your payment or deliver a new product. Unless the irregularity is caused by misuse or violent handling of the product.

For how long do I have the right to file a reclamation?

You have to file your reclamation within “reasonable time” after you discover the irregularity. Reclamations are accepted for 24 months after purchase unless the products have expired. View individual products for exact expiration dates.

Do you refund return delivery costs?
If the reclamation is accepted, we will refund reasonable costs of delivery.

The product should be shipped to:

Hørupvej 15,
3550 Slangerup

When you return the product, we need a detailed description of the problem. Remember to ship the product responsibly and remember to get a confirmation of your shipment and costs.

If for any reason, your product is damaged, you can contact and get a full refund within 14 days after you have received the product.

All orders are packed and shipped using local delivery services and costs. View your options at checkout.
You will receive your order within 5 business days. We provide a tracking code to keep track of your order.

Contact Address

Hørupvej 15,
3550 Slangerup
Phone: +45 31511553
Business CVR number 43046691

Bank: Bank Nordic A/S
IBAN: DK3065113051239732

Executive Director
Jonas Østergaard, Address above.

Online Dispute Resolution Website
In order for consumers and traders to resolve a dispute out-of-court, the European Commission developed the Online Dispute Resolution Website:

Legal Disclaimer
The contents of these pages were prepared with utmost care. Nonetheless, we cannot assume liability for the timeless accuracy and completeness of the information.