COOKIE AND PRIVACY POLICY

INTRODUCTION

When you visit our website, information is collected about you which is used to customize and improve our content and to increase the value of the advertisements shown on the site. If you do not want information about you to be collected, you should delete your cookies and refrain from further use of the website. In the sections below, we elaborate on what information is collected, its purpose, and which third parties have access to it.

COOKIES

The website uses “cookies”, which are text files saved on your computer, mobile, or similar device, for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain harmful code like viruses. It is possible to delete or block cookies.

If you delete or block cookies, the ads you see will become less relevant and appear more frequently. You may also risk that the website does not function optimally and that some content is inaccessible.

PERSONAL DATA

GENERAL

Personal data is any kind of information that can, to some extent, be attributed to you. When you use our website, we collect and process various kinds of such information. This happens, for example, through typical interactions such as signing up for a newsletter, participating in a competition/survey, registering as a new user/subscriber, or using services or making purchases through our website.

We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet, or mobile phone, your IP number, geographical location, and what pages you click on. If you give explicit consent and enter the data yourself, we also process: name, phone number, email, address, and payment information. This typically happens when you create a login or make a purchase.

SECURITY

We handle your personal data securely and confidentially in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

Your data will only be used for the purpose for which it was collected and will be deleted once this purpose is fulfilled or no longer relevant.

We have implemented technical and organizational measures to prevent your data from being accidentally or unlawfully deleted, published, lost, degraded, accessed by unauthorized parties, misused, or otherwise processed in violation of the law.

PURPOSE

The information is used to identify you as a user and show you the most relevant ads, register your purchases and payments, and provide the services you have requested, such as receiving newsletters. Additionally, we use the information to optimize and improve our services and content.

STORAGE PERIOD

We retain data for the period allowed by law and delete it when it is no longer necessary or relevant. The period depends on the nature of the data and the reason for storage, making it impossible to give a general timeframe for deletion.

DISCLOSURE OF INFORMATION

Data about your use of the website, which ads you see and interact with, geographic location, gender, and age segment, etc., may be disclosed to third parties to the extent this information is known and we use such third parties. You can see which third parties are involved in the section on Cookies above. The information is used for targeted advertising.

We also use third-party services for storing and processing data. These third parties process data only on our behalf and must not use it for their own purposes.

Disclosure of personal data such as name and email will only occur with your consent. We only use data processors in the EU or in countries that can adequately protect your data.

ACCESS AND COMPLAINTS

You have the right to know what personal data we process about you in a readable format (data portability). You can object to the use of your data at any time. You can also withdraw your consent. If your data is incorrect, you have the right to have it corrected or deleted. You can contact us at: info@s4tiva.dk

If you wish to complain about our processing of your data, you can contact the Danish Data Protection Agency.

DATA CONTROLLER

Website owned and published by:

Cosmetican ApS

CVR: DK 4551508

Hørupvej 15, 3550 Slangerup

Phone: +45 31 51 15 53

Email: info@cosmetican.dk

The data controller for processing on www.s4tiva.dk is:

Cosmetican ApS

Hørupvej 15, 3550 Slangerup

Phone: +45 31 51 15 53

Email: info@cosmetican.dk

PURPOSE OF PROCESSING AND LEGAL BASIS

We collect your basic contact information to deliver products or services you purchased. We use your email to send order confirmations and delivery notifications. When you make a purchase, we collect name, payment card data, and IP address – used solely for transaction fulfillment.

If you consent during registration or on our website, we use your email to send newsletters. You can unsubscribe anytime. Data (except for email if consent was given) is deleted 2 years after your product/service has been delivered.

OTHER RECIPIENTS OF PERSONAL DATA

We do not sell your personal data or transfer it outside the EU. If you review our website, your name and email will be shared with Trustpilot.

Our website is hosted by www.dandomain.dk, and we use VivaWallet for payment processing. All personal data is stored in DanDomain data centers.

YOUR RIGHTS

You have the right to:

  • Access and amend your personal data

  • Request deletion of your data

  • Object to or limit processing

  • File a complaint with a data protection authority

You may send any such requests to: info@s4tiva.dk

TERMS AND CONDITIONS – www.s4tiva.dk

ORDERING

You can order via:

  • Website

  • Phone

  • Email

  • Physical store (Hørupvej 15, 3550 Slangerup)

Prices include VAT, duties, and fees. Agreements are made in Danish. After purchase, you’ll receive a copy of your order.

PAYMENT

Payment methods:

  • Dankort / Eurocard / Mastercard / VISA / VISA Electron / JCB / Diners Club

  • Invoice (for business customers with valid CVR number)

  • POS terminal in-store

Card data is encrypted via SSL. Charges are only applied once the order ships.

DELIVERY

Typical delivery: 2–4 business days.

Free shipping on orders over DKK 699.

Optional insured shipping with Track & Trace for DKK 39 or DKK 69 to a business address.

Carrier: SHIPMONDO

AGE LIMIT

You must be 18+ to purchase from S4TIVA.DK. It’s the customer’s responsibility to provide accurate information.

QUALITY GUARANTEE

If a product does not meet your expectations, you can return it for inspection and compensation. Return shipping is at the buyer’s expense.

CANCELLATION

You may cancel your order within 14 days, provided the item is returned in substantially the same condition. Shipping for returns is at your own cost.

Return address:

Cosmetican ApS

Hørupvej 15

3550 Slangerup

Phone: +45 31 51 15 53

Email: info@s4tiva.dk

Include your order number and purchase date.

WARRANTY

You have a 24-month warranty under the Danish Sale of Goods Act.

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